E-commerce fulfilment in DubaiE-commerce fulfilment in Dubai, from receiving to returns.
E-commerce fulfilment in Dubai covers everything between your supplier and your customer: receiving stock, storing it, pick and pack, dispatch and returns. Airlift Logistics, a freight forwarder in Dubai, also handles cross-border customs and prepares stock for marketplaces such as Amazon.ae and noon. We explain each step, the customs points for online orders, and what we need from you.
Order flow, step by step
Each step has a control that keeps stock accurate. Click a row for details.
| Step | What happens | What to send us |
|---|---|---|
| Goods are checked against the advance notice, counted and booked in | Advance shipping notice, packing list | |
| Stock is binned or palletised by SKU | SKU list with sizes and weights | |
| Orders are picked, packed and labelled | Order feed or file | |
| Dispatch | Orders are handed to couriers or the marketplace | Courier preference |
| Returned items are checked, restocked or discarded | Returns rules |
Selling on marketplaces and abroad
Online selling adds marketplace rules and customs steps.
- 01
Labelling, packaging and shipment notices to the marketplace standards.
- 02
Barcoding, carton labels and delivery slots to noon's rules.
- 03
Parcels leaving or entering the UAE need correct HS codes and invoices.
- 04
Duty and VAT
Imports are normally charged 5% duty on the CIF value and 5% VAT. Check your goods.
- 05
Last mile
Courier choice, cash on delivery and delivery windows.
- 06
Inventory sync
Stock counts are updated as orders leave and returns arrive.
Getting stock ready to send
A tidy inbound shipment is the biggest single saving.
| Item | Why it matters |
|---|---|
| Allows scanning at receiving and picking | |
| One SKU per carton or labelled mixed carton | Prevents counting errors |
| Marketplaces reject unlabelled cartons | |
| Poly bag or protective pack | Prevents damage and meets marketplace prep rules |
| Advance shipping notice | Lets us plan receiving and check quantities |
| Needed for customs clearance |
e-commerce fulfilment questions, answered
Last updated ·
See all shipping questionsAsk a freight questionIt covers receiving stock, storing it, pick and pack, dispatch and returns. Cross-border orders add customs. Airlift Logistics also prepares stock for marketplaces. You send us the stock and the orders, and we do the rest. We report stock and order status daily.
- Receive, store, pick, pack.
- Dispatch and returns.
Yes. We label units, add carton labels, bag or protect items and prepare shipment notices to each marketplace guide you give us. Marketplaces may reject unlabelled stock, so we check against their rules before the stock leaves us. Send us the seller guide and the slot you need.
- Send us the seller guide.
- We book slots where needed.
Returned items are inspected, graded and restocked, repaired or discarded under your rules. We report reason codes so you see why customers return goods. Fast processing puts stock back on sale sooner and shortens refund times. Agree the grading rules with us at the start.
- Define the grading rules.
- Receive return reports.
Imports into the UAE are normally charged 5% duty and 5% VAT. Duty is on the CIF value, whether the order is online or not. Each parcel needs an invoice and an HS code. Exemptions depend on the goods, so confirm with us or Dubai Customs.
- Provide the HS code.
- Check exemptions for your goods.